Return & Refund Policy

Thank you for your order from Plainlume.shop! We sincerely hope you are pleased with your purchased bags, handbags, backpacks and fashion accessories. If you are not fully satisfied for any reason, you may return the item to us. Please review the detailed return policy below.

Returns

To qualify for a refund, you must send back your bag or accessory item within 14 calendar days from the date of purchase. The product must be returned in its original received condition, with original tags, packaging intact, and remain unused and undamaged in any form.

To initiate a return, please reach out to our customer support to receive the official return address. Once you have the address, securely pack the bag or accessory in its original packaging and include your proof of purchase inside the parcel.
Return shipping is complimentary under certain conditions. If your return reason is not caused by an error on our part, the return shipping cost will be deducted from your refund amount.

Refunds

Once we receive and inspect your returned bag products, we will proceed with your refund or exchange request. Please allow up to 14 days after we receive your package for processing. Refunds may take 1–2 billing cycles to reflect on your credit card statement, depending on your card issuer’s processing rules. We will send you an email notification once your return has been finalized.

Exceptions

The following items are non‑returnable and non‑exchangeable:
  • Used, worn, damaged bags and accessories caused by personal use
  • Items with removed tags, broken packaging or personal modifications
  • Gift cards
  • Custom-made bag products
For defective, damaged or incorrectly shipped bag items, please contact us to arrange a refund or exchange.

Sale Items

Only full-priced bag products are eligible for refunds. All sale, clearance and discounted bag items are final sales and cannot be refunded or exchanged.

Exchanges

We only offer replacements for bags and accessories that are defective or damaged upon arrival. If you would like to exchange your item for the same product, please email us at plainlume.shop.

Questions

If you have any inquiries about our return policy for bags and fashion accessories, feel free to contact our Support Center on Plainlume.shop.

Important Note

Order cancellation is available only before the bag item is shipped. Cancelled orders will receive a full refund. Once an order has been dispatched, cancellation is no longer possible. Standard order processing time takes 2–7 days.
If the return is initiated by the customer due to personal preference, you will be responsible for covering the return shipping fee, which will be determined by the courier service you select.
If you receive damaged, defective or incorrect bag items due to our mistake, you will not be required to pay any return shipping charges.